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Frequently Asked Questions
How do I Track my Order?
LOCAL ORDERS TRACKING:
Deliveries are conducted from Monday to Saturday.
- When your order is fulfilled, we send you the Postex tracking number via Email. You can track its status at https://postex.pk/tracking
For Cash-on-Delivery (COD) orders, please settle payment with the rider before opening the package.
INTERNATIONAL ORDERS TRACKING:
When your order is fulfilled,we send you the SKY NET tracking number via Email ONLY. You can track its status at https://skynetwwe.pk/index.php
Need further assistance? Feel free to email us at customercare@muraqshman.comor call us at+92-325-5970000
Do you offer Returns and Exchanges?
For Domestic Customers:We offer Easy Returns and Exchange by accepting any unused, unwashed, and undamaged merchandise with original packing and tags. Applicable ONLY if informed or applied within 5 Days of Delivery.
For International Customers: Unfortunately, we do not offer returns or exchanges to international customers. However, our team will issue you a store credit (partial in some cases). Disclaimer: In case the Returned Product is found Used or Damaged, we will NOT Refund any Amount.
What are the Delivery Charges?
Local Delivery: Flat PKR 190/- Only
International: Weight Based Subsidised Shipping Automatically Calculated at Checkout.
How long will it take to get my orders?
Local Orders are delivered within 3-4 Business Days
International deliveries can take anywhere from 7-16 days.
Any question?
You can contact us on our WhatsApp: +92-326-5970000 in case of any concerns or queries.